Overcharge on Data Package

<p>I visited Vodacom Customer Care at Vodaworld in Midrand on 30 December with the following requests.</p> <p>1) Query the overcharge on Contract I ********** -0 of R10 000 by logging a query and obtaining my itemized billing</p> <p>2) Change the format to PDF mail format</p> <p> </p> <p>The customer care help attendant could not save this request on the system as it reflected 'pending' and had to seek assistance from supervisor 20mins after continuously trying to do this. I then left Customer Care under the assumption that this will be resolved and I would receive my itemized billed by 03 January 2017. My intent was to interrogate the itemized billing to determine which sites were utilized as I had obtained Fibre since November and could not be incurring a bill of R10 000.</p> <p> </p> <p>I have to date not received the statements or a call back on the status of my billing query.</p> <p> </p> <p>Disgruntled Vodacom User</p>