Overcharge on contract

Item: Vodacom
Rating: 1
Author: Abubaker S

I have two cellphone contracts with Vodacom which I normally pay around R410 per month. I have noticed that it has increased to R460 for no reasons given. I have contacted customer care several times but issue still not resolved. I am at the stage of cancelling all my contracts with Vodacom and take my business somewhere else. My reference to calls are as follow 1- ********** ********** .

VERY DISAPPOINTED CUSTOMER

Helpful (0)

Replies (3)

Vodacom's replyOfficial

31 Jan 2018, 11:53

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply31 Jan 2018, 11:53

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Abubaker S's updateReviewer Update

01 Feb 2018, 09:40

STILL WAITING FOR SOMEONE TO GET BACK TO ME. GREAT SERVICE VODACOM

Abubaker S's update01 Feb 2018, 09:40

Reviewer Update

STILL WAITING FOR SOMEONE TO GET BACK TO ME. GREAT SERVICE VODACOM

Vodacom's replyOfficial

08 Feb 2018, 12:46

Dear Abubaker Sakildien,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

Best regards,

Vodacom's reply08 Feb 2018, 12:46

Official

Dear Abubaker Sakildien,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

Best regards,