1 reviews | Active since May 2018
Overcharge by Vodacom
i have 2 cell phone contacts for SMART top up S+ contacts + other contracts. MY last invoice was for an amount of R2202.29. Invoice for May reflects R2343.29. My contacts are fixed and firm. when I queried with Vodacom, they told me that they can increased the contract which is according to their T&C is do-able, clause (5.8) . they increased my data bundle from 500mb to 650 mb and charging me extra. I'm aware that ICAS has passed a law whereby the unused must be carried over. I spoke to Fumani & Patrick at vodcom was told that the can change the contract anytime the want. According to Patrick, they have to send notification to customer 20 day prior to the increase/ change, which I did not receive. Requested to proof of notice to me and Patrick could not provide.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Mackie Shaik
Kindly note that above post has been reviewed and feedback has been provided via email.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Best regards,
Dear Mackie Shaik
Kindly note that above post has been reviewed and feedback has been provided via email.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Best regards,
