MS
Mackie S

1 reviews | Active since May 2018

23 May 2018, 14:56

Overcharge by Vodacom

i have 2 cell phone contacts for SMART top up S+ contacts + other contracts. MY last invoice was for an amount of R2202.29. Invoice for May reflects R2343.29. My contacts are fixed and firm. when I queried with Vodacom, they told me that they can increased the contract which is according to their T&C is do-able, clause (5.8) . they increased my data bundle from 500mb to 650 mb and charging me extra. I'm aware that ICAS has passed a law whereby the unused must be carried over. I spoke to Fumani & Patrick at vodcom was told that the can change the contract anytime the want. According to Patrick, they have to send notification to customer 20 day prior to the increase/ change, which I did not receive. Requested to proof of notice to me and Patrick could not provide.

0
Replies (2)
Vodacom
Vodacom's reply23 May 2018, 16:26
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 May 2018, 06:45
Official

Dear Mackie Shaik

Kindly note that above post has been reviewed and feedback has been provided via email.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Best regards,