AC
Amy C

1 reviews | Active since Jan 2018

12 Jan 2020, 16:46

Overcharge and severely under deliver

Won't let me use my mobile data, I keep getting a notification message to sign in to the vodacom network. I do this and still my data does not work. This is not the first time either, I had this problem about a year or so ago. Had to subscribe to the vodacom app and then unsubscribe just so my data would work.

Secondly: when I dial *111# to but data or check my balance vodacom takes me to the enter the competition section even though I DID NOT select the competition option!

Thirdly when it comes to loadshedding you they make excuses even though their network is one of the MOST EXPENSIVE

Can't wait to switch over to Cell C. Much much cheaper, no problem when load shedding.

0
Replies (1)
Vodacom
Vodacom's reply13 Jan 2020, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team