overcharge and no feedback. Pathetic service

So I call Vodacom on 6 October to ask why I am still being billed for 2 devices on 1 contract. Get told I upgraded in May which was my 21st month and must still complete the contract. Reminded this person that that was 5 months ago. He then figured this out and said I was billed for September for end of October payment which I shouldnt have been and currently also being billed in October for both devices. He said it will be resolved and I will receive a call on 10/11 October (ref# 1- ********** ********** ). No call received. I check on my bill if it was resolved, nope, but what I do find is that they decided to add another R7400 to my bill.

Not even sure if it's possible to receive any worse service than that. I mean what type of employee thinks its fine to add R7400 to a bill when it shouldve actually been reduced. So now I must once again go out of my way for yet another Vodacom stuff up.

Couldnt give a lower rating than 1 star