RT
Ray T
1 reviews | Active since Jul 2014
17 May 2019, 14:05
Overcharge and no feedback
I have a 10GB data for R299. The contract ended on the 7th January which i have asked to cancel the contract. End of December you debited R499 from my account and now i receive an invoice for R1000 for the end of January. I keep phoning customer care and they transfer me to accounts department and account departments transfers me to customer care. Please can it be sorted out ASAP
This is the second time I am writing about this and still not sorted.. No one is giving me feedback
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Replies (3)
Vodacom's replyOfficial
17 May 2019, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 May 2019, 12:13 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Vodacom's reply22 May 2019, 12:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Vodacom's replyOfficial
22 May 2019, 13:15 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried to call however could not reach you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply22 May 2019, 13:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried to call however could not reach you. Please call 082135 for any further assistance. Regards Consumer Website Team