1 reviews | Active since Dec 2017
Overcharge and incorrect charges
I bought 200mb of data and R29 airtime from Vodafone at 21:31 and at 22:00 it said the airtime and data were depleted and I had only played 2 songs. This isn’t the first time and they never compensate me for their mistake. I’m not renewing my contract with vodacom and I’ll try to terminate it if possible. This is not a good network provider.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Lungie,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the sms and email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear Lungie,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the sms and email which we have sent for feedback on this correspondence.
Warm regards,
SS