1 reviews | Active since Jun 2010
Overcharge
<p>I recieved an SMS that I am due for an upgrade. On 11 June I did upgrade online and received new device on 13 June 2017. Three days later I looked at my account and noticed that I have been charged for 2 Line Rentals and 2 Handsets and also a R150 for admin charge. It states online that they will not charge me for admin charge if I do online upgrade. I then called and was advised that teh reason for charging 2 handsets and 2 line rentals is because I am due for upgrade in September. Why did they then send me an SMS taht I can upgrade in June and why was I charged R150 for admin charges, The device was collected on FRiday 23 JUne only after I called on 16 and 21st JUne for then to collect, When I called the customer service this morning and was assisted by Vanessa she dropped the phone on me when I enquired when my charges of R799 will be reversed. I want them to reverse those charges as i am not paying for the R799 extra on my account as I do not have the device.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
They still have not reversed the charges of R799 to my account. They charge me full price for a device and line I do not have any longer which was collected on the 23 June 2017. Yet the data given was not the amount that the new upgrade and device was worth.
I am patiently awaiting my R799 reversal on my account. Vodacom is quick to cut off lines when people do not pay but now that they are owing money they remain silent and does not make contact. Someone was supposed to call me at 8am this morning and it is already 9.24 am and no call from Vodacom is forthcoming
They still have not reversed the charges of R799 to my account. They charge me full price for a device and line I do not have any longer which was collected on the 23 June 2017. Yet the data given was not the amount that the new upgrade and device was worth.
I am patiently awaiting my R799 reversal on my account. Vodacom is quick to cut off lines when people do not pay but now that they are owing money they remain silent and does not make contact. Someone was supposed to call me at 8am this morning and it is already 9.24 am and no call from Vodacom is forthcoming