OVERCHARGE

<p>Vodacom is completely ***********, first I STRUGGLED to get an upgrade (which I now completely regret) because they had put a collections status on my account, even after my account was up to date. I STRUGGLED for 3 days for the status to be cleared. Each time I spoke to an agent they gave me a new amount of time it would take to clear. 1st it was 1 hour, then 4 hours and finally 12 hours!!!! How do you not know your TAT????????????????????????? Once my upgrade was done, I called Vodacom insurance and cancelled my policy on my phone. I was informed that I pay in advance and I still have cover until the end of July. They will process the cancellation. Once that was done, I called customer care to ask how much I owe for my next debit date, I was told I was in credit and will not be paying for July. Low and behold on the 25th of July my account got debited with 765.49. I assumed the call center agent was mistaken when telling I was in credit but fine. Now I call in on the 23rd of August to make sure that my account is correct because my bill says I am being charged for a 10 Gig bundle that was supposed to be a promotion. Only to be told I am paying for my insurance as well. I called Vodacom insurance and they confirmed my policy was cancelled and I will not be covered for August or paying for August. BUT!!!!!!!!!!!!!!!!!!!!!!!! On the 25th of July my account gets debited 1095.50. when YET AGAIN call into the call center to rectify this, Vodacom’s patronizing consultants transfer me from pillar to post.</p> <p> </p> <p>Posting complaints on Twitter and Facebook, is no help at all and just gets a copy and paste response. PATHETIC SERVICE!!!!! </p>