Overcharge

<p>I am currently on an Uchoose package with Vodacom. My monthly fee is R350.00 per month as this is a sim only deal but last month my account was debited with R636.00. When I visit a Vodashop I am informed that I have been moved to a new system and that they cannot access my full account details, this was at 3 different Vodashops. They can however give me my basic details.</p> <p>On 5 May I contacted Vodacom customer care and logged a dispute regarding this overcharge. They informed me that my contract has expired, but at the Vodashops I was informed that my contract expires end of June, this was the one thing they could access on my account, I even took a screenshot of this at the one Vodashop as they cannot print any of my details. I received a sms with my reference number. When I did not receive any feedback, I decided to contact them again, they informed me that my query is still pending. On Thursday 12 May I received a sms saying that my query has been closed, but I haven’t received any feedback from them. I contacted customer care on the same day and asked them to please inform me of the outcome, they couldn’t tell me and informed me to wait a couple of days as they might still be trying to contact me, nothing yet. On Monday 16 May I decided to give them another call, twice the call was dropped and I had to call back. Every person that I speak to tells me that they cannot help me and then transfers me to another person. Still I don’t know what is going on with my account.</p>