GS
Gwyneth S
1 reviews | Active since Aug 2015
17 Oct 2017, 12:17
Overcharge
When upgrading, charge pro rata for new plan but not give any pro rata credit for old plan. When emailing again after first complaint being told as the verification is over 96 hours old must start verification again. To sum up being overcharged and them making it as difficult as possible to communicate, also refusing to put their answers in writing
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Oct 2017, 12:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2017, 12:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Oct 2017, 13:51Hi Gwyneth
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply23 Oct 2017, 13:51
Official
Hi Gwyneth
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,