LM
Larissa M
1 reviews | Active since Apr 2014
22 Feb 2017, 13:18
Overbilling on data.....
<p>Red Advantage Contract ********** 944 towards end of Jan just started billing from out of data bundles.... This February we stopped mobile data and data is sitting at 370 mg. Vodacom system started charging from out of data bundles.....why???? If mobile data is stopped on your cellphone, you are saying "do not charge anymore data!!!!". Fault logged with Vodacom...still investigating. Account has so far overcharged with more than R700.... Cellphone now shows data balance of 1,360mg. Where did the 1g come from and this was loaed after I logged the query. I need this account to to rectified correctly please. </p>
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Replies (2)
Vodacom's replyOfficial
22 Feb 2017, 13:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2017, 13:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Feb 2017, 10:34As per telephonic discussion,feedback provided.
Best regards,
Vodacom's reply23 Feb 2017, 10:34
Official
As per telephonic discussion,feedback provided.
Best regards,