Overbilling, Ignored Cancellation & Double Debit

We signed a Vodacom/Game contract at Jabulani Mall for two iPhone 13 devices at an agreed monthly instalment of R830, but we have been billed excessive and inconsistent amounts (up to R5,500). On querying this, we were told the charges came from “extra SIM cards” we never used. My mother requested these SIMs be cancelled and was assured it was done, but they remain active. Vodacom promised a cancellation email which never arrived, and the billing continues. This month, after depositing the usual payment, Vodacom also debited my mother’s bank account directly, resulting in a double payment. We demand: Immediate cancellation of the unauthorised SIMs Correction of the account to reflect R830/month Full refund of the double debit and all ******** charges Written confirmation that no further unauthorised billing will occur Vodacom/Game has ignored previous communication. If this matter is not resolved promptly, we will escalate to ICASA and the Consumer Goods & Services Ombud and seek legal recourse.