Overbilling for data and poor service to business customer

<p>After receiving an account in November 2016 which was 4 times my normal business account cost, I reversed the debit order and logged a complaint (S3-GFN2K-K2VSG). After 6 weeks of trying to get the account sorted, Vodacom have not resolved the issue of billing descrepancy. My lines have been cut off, which is a significant loss to my business. I have been trying to get them reconnected now for 5 days and no help from Vodacom. In addition, I received a new data description which indicated I used data in December (which is nonsense as I was overseas during the period Vodacom have indicated I used the data and I did not have roaming on my line). I am tired of poor service delivery and I am ready to cancel my business account contract and move to another service provider. Again today I attempted to resolve the issue and I have been on hold for someone to answer my call for the past 25 minutes already. I do not feel valued as a customer.</p>