Overbilling due to data usage
<p>Vodacom overbilled me by charging me 4 times the amount I usually pay on my contract. I usually pay R2300 - 2500, but last month vodacom deducted R10200 from my account and they said its due to data usage.</p> <p> </p> <p>I have a limit on my account, why would Vodacom allow such a treacherous thing to happen? Yet another corporate who does not operate in good faith with a long standing customer. Too sad.</p> <p>I am still waiting for the breakdown to show how I ended up owing vodacom R10200 for data usage, even though I have a 6gig data bundle.</p> <p> </p>
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Vodacom's replyOfficial
12 Dec 2016, 15:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2016, 15:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,