GB
Gilla B
1 reviews | Active since Aug 2025
16 Jan 2026, 11:04
Overbilling constantly!
Absolutely atrocious: overbilling as a routine and then sending you from pillar to post when you try to fix it! But quick to tell you your services will be suspended when their overbilling thinks you are in arrears. Time for legal action I think. Anyone in for a class action?
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Replies (2)
Vodacom's replyOfficial
16 Jan 2026, 13:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2026, 13:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Feb 2026, 11:38Dear Gilla, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Online Sales/ Upgrades Team for further assistance and feedback. The team has confirmed they made contact with you and logged a request with IT Team to correct the discount on the deal . Regards, Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2026, 11:38
Official
Dear Gilla, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Online Sales/ Upgrades Team for further assistance and feedback. The team has confirmed they made contact with you and logged a request with IT Team to correct the discount on the deal . Regards, Consumer Website Team
Best regards,