Overbilling: Billed far higher than negotiated contract.

I took out a further 24 month contract, and negotiated new phones/plan. As I have plenty of experience with this process, I made 100% sure I understood all the terms and conditions and wrote down the salient information.

On receiving my first bill, it was way higher than it was supposed to be, I called and after a very lengthy, and often confusing and difficult to fathom conversation, i was told to wait for my "first full bill" This is what I did, and low and behold the amount was wrong. After calling back and being transferred and repeating the same information 3 times, I reached a customer service person, who promised to look into the matter, email me all the bills, and call me the next day (Friday 6th 11am). Neither happened. I will not be able to pay any of the bills, until Vodacom, can sort out the issues- I will attempt one more time to reconcile. If no resolution can be made, I will send the phones back to Vodacom, and move to another carrier. I have neither the time, patience of willingness to deal with gross incompetence from a company this size.

Jack Bass