Overbilling and then taking months to sort it out

<p>I upgraded my account in Feb. According to the website, I should have paid R811 or R819(It has lowered in the meantime) When I received my first invoice, they were going to bill me over R1000, which included R370 extra for the watch that was supposed to be included. I logged a service request on the 9th of March. Since then I have been calling every week and all I get is; "It's still open". I've had managers sending emails to the "back office". Still nothing. Now another month has gone by and they want to overcharge me again. Why is it that we have to kiss their asses to get service? I'm am the client and my money keeps them going.</p> <p>To this I will prob get a response of "we will contact you in due course". Which will never happen.</p>