Overbilling and refusal to close the account

<p>I took out a contract a few years ago for an IPAD with 2 GB data. I made sure that the data was capped. For the last 2 months I have received invoices over R3 500. on the 2nd of May I contacted the accounts department to be rudely informed that I should read the T&C's and that my account is not capped. I then asked to close my account and suddenly the agent was willing to help and logged a call to resolve this issue. The following day I called the contracts department to close my account and the lady said that she will log a call to resolve this and as the system was down she would phone me back when she had the reference number. I never heard back.</p> <p>Today I received another invoice for over R3 500 (for April usage). once again I called the accounts department again to be informed that the first call had been incorrectly logged and therefor no action had been taken. I was then put through to the department that deals with the queries and spoke to Ronny. He did not care about my issue and just wanted me to migrate to a topup contract for 2 years and pushed me to sign the contract. Eventually after explaining a few times he understoop that I will not sign a new contract until my current issue has been resolved and very grudgingly logged another call on my behalf. I was told to that the resolution will take uo to 16 working days which is then already in the second half of June.</p> <p>If I have had no response from Vodacom by Monday I will close my account.</p>