NS
NATASHA S

1 reviews | Active since May 2013

21 Nov 2016, 10:31

OVERBILLING AND DISHONESTY

<p>i had a flexi 200 contract with vodacom. i proceeded to migrate to a Red Advantage, i was not informed that they would proceed to bill me 3 times the original amount of my device that i was paying upon migrating to a much higher plan. i originally paid R159 for my device, after migration they billed me R400 for the exact same device. Three months later i requested to be moved back to my ORIGINAL contract that i had with them because of billing issues, and now they expect me to pay a R3800 migration fee. I will now take this matter to the ombudsman, and reveal their dishonesty whereever i can.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2016, 10:52
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team