TD
Tariq D
1 reviews | Active since Mar 2016
10 Nov 2020, 10:54
Overbilled Monthly
I am being overbilled monthly since my upgrade 4 months ago. I have called every month spoken to the Vodacom call centre which says they will rectify and blames Vodacom insurance, then I'm transferred to Vodacom insurance who says its Vodacom which is billing incorrectly. Please sought it out.
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Replies (2)
Vodacom's replyOfficial
10 Nov 2020, 11:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Nov 2020, 11:46Dear Tariq Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The comprehensive insurance was cancelled and Finrite will process the necessary credits. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2020, 11:46
Official
Dear Tariq Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The comprehensive insurance was cancelled and Finrite will process the necessary credits. Regards Vodacom Consumer Website Team
Best regards,