Overbilled for the last 3 months -bad customer service and call avoidance

<p>Absolutely pathetic service from vodacom. I have been calling them to resolve a handset that has been deducted for about 27 months now when their contract clearly states 24 months. After many logs that they have made and me getting confirmation that the log is closed and resolved the same problem occurs in the next month. This has been ongoing for almost 4 months now with no success. Poor customer service and false promises. Their management is pathetic to allow such poor customer service in the various departments. I requested to speak to a manager and he was supposedly busy in a meeting but was promised to be called before close of business today yet no contact at all. This is utter **** and will be dealt with further if not resolved soon and the liable parties will be identified individually for their poor lack of work.</p>