Overbilled by vodacom since March 2017 and no assistance has been provided

Item: Vodacom
Rating: 1
Author: Smangele C

Can I please have a knowledgeable agent from Vodacom call me because most of the people I have been dealing with have not assisted me. I have been paying 499 for a contract that was initially 299 because of an agent who assured me that the contract amount would not increase if I requested a cap on my monthly usage.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

18 Sept 2017, 10:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply18 Sept 2017, 10:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Smangele C's updateReviewer Update

18 Sept 2017, 11:24

This seems to be a generic response, I hope someone does get back to me. I have made 3 requests on the vodacom website to be contacted and I have received 3 sms's since last week saying that someone will call me in the next 24 hours, none of that has happened.

Smangele C's update18 Sept 2017, 11:24

Reviewer Update

Vodacom's replyOfficial

21 Sept 2017, 08:35

Morning Smangele,

Your matter has been resolved and I hope I have been able to improve your Vodacom experience.

Regards,

Cassandra

Vodacom's reply21 Sept 2017, 08:35