Overbilled by Vodacom

I am overbilled by Vodacom over their repeated mistakes

I have been using Vodacom for a long time but after they upgraded a wrong package, I asked them to correct it instead they made several mistakes and made me pay for all their mistakes. It March 2024 when I noticed that Vodacom had upgraded a wrong packages(that was not even due for update). I asked them to correct it to what it previously was but instead of reversing the upgrade (for a data that was not used) they did a migration to the the previous contract and made me pay 3 times what I complained for the lesser data. I reported their mistake to them somebody said is correcting it but put me on another wrong package again. When i aske them to either resolve the problem or completely cancel they said a cancellation fee will be app****.

As i write this, i am sitting with a bill that is almost double of what I had complained for. I have called endless time and drained by having to explain the same thing over and over and over and over .....and not get help in the end. Sadly I have many accounts with Vodacom. You'd call me their ambassador before they showed me flames. I ma drained from complaining but the next bill is nocking.

If anyone knows someone that can help, please do. i am tired of calling wasting so much time and still be not helped.