mM
mpusengt M

1 reviews | Active since May 2016

19 May 2016, 06:41

overbilled and contact center unable to assist since the debit order went thorugh on the 25th April

<p>I'm agrieved and frustrated at this stage, Vodacom deducted an extra R750 from my account on the 25th April, my premium is R498 which standard monthly. I have been trying to get help via the contact center which transfers from one dept to another and without any joy i still have received my refund as i'm told the 750 is some vg subscription that i haven't signed up for, i get promises to be called back after the investigation and calls are not returned. This was such an inconvenience to me and the 25th is approaching again not sure if my money will be taken again like that. I have also lodged a claim with Cellsure to get it fixed and the service it terrible.I want my money back please...</p>

0
Replies (3)
Vodacom
Vodacom's reply19 May 2016, 08:13
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Vodacom
Vodacom's reply19 May 2016, 08:13
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
mM
mpusengt M's update23 May 2016, 07:57
Reviewer Update
Dear Vodacom, I haven't heard from any of your consultants with regards to the abovementioned query i'm still calling daily and I get transferred to one department after another. I need my R750 refunded asap please and 25th is on Wednesday...this query is not resolved will I be charged for a VG subscription. This is not on really, such a reputable telecoms company can't resolve such a serious issue.Can somebody attend to my matter please