Overbilled
On 7th November I queried with your Customer Care that I had been charged twice for a line rental for the month as I view my bill everyday. The lady logged my query and I was told it would be fixed in 4-5 working days which has not happened. My bill for the month looks very skeptical as their are a lot of credits and debits on it.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Nov 2017, 10:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2017, 10:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2017, 13:06Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply15 Nov 2017, 13:06
Official
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
's updateReviewer Update
22 Nov 2017, 08:48Nope this hasn't been fixed.
's update22 Nov 2017, 08:48
Reviewer Update
Nope this hasn't been fixed.