Overbilled

So here we are again, 1 month later 14 Aug 2017. I received a debt order on the first of Aug 2017 for the amount of -736.12 this is a lot more than i was excepting to pay. My contract ran out end of June. This means i don’t have a handset payment or voice / data as this was the last payment needed to get my number moved. Vodacom won’t move your number without paying your account in full as far as i understand.

Since my number is no longer a Vodacom number, this means I am unable to double check my statement and had to wait for Vodacom to send me my invoice via email. When i received the statement i started the long proses of speaking with call center consultants 1 of the other without any assistance.

I'm back at Hello Peter to try and resolve this issue.

I was over debited when my contract ran its full 24 months and 4 days into a new month i moved the number.

On the statement i have billing line items as follows.

Account number: I ********** -7

Invoice: H0-4EXH6

04/07/2017 BALANCE FWD 869.26 06/07/2017 Credit Note H0-4EXH6 ********** 98 -133.14 01/08/2017 Payment SCZ819 ********** 77340 -736.12

This means i received credit for use from 1 July to 4 July when my number was moved on the 5th then i was invoiced from 6th July till end of July without having a handset or voice / data as a Smart-L packaged on its own doesn’t cost this much.

I have spoken to a couple employees, Rose Baloyi, Lerato Mafatsha that hang the phone up on me after requesting a reference number - she said i sould use her name ...

Tried getting back to the same vodacom dept. 7 calls later with the worst bad attitude you cant imagine. Vuzi Mpangje (midrand express) David Dunywa ( wont let me speak witha supervisor) Megan Stevens was no help, Ntando in Cape town also no help and then i got put through to Cythia Mothend that was able to get me in contact with Rose again.

Can someone please resolve this issue.

The worst service i have received was from Lerato Mafatsha that started verbal diarrhea when i spoke, and kept interrupting until the point where she put the phone down without assisting me. 0 rated bad bad bad service. She should not be working in a call center with frustrated customers. She told me. I. wont get a reference number because this center are unable to create reference numbers. Rose Baloyi in the same center make a reference call #1- ********** **********

Regards