TG
Tibron G

1 reviews | Active since Mar 2015

06 Mar 2015, 08:50

Overbilled

Vodacom recently deducted R1404 off my account instead of the R259 data contract I signed. When asked how this could happen because I specifically requested there to be R50 limit they said I had used date before the limit was app****. Plus I signed the contract on the 29th Jan thinking I get date on the 29th of every month not knowing that they gave me prorate date. I have spoken to 3 people in the last 8 days with absolutely no resolve, its just being investigated. Meanwhile I'm R1200 in the red. It seems Vodacom is in the business of bankrupting their customers.<br> <br> Tibron Gyori

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2015, 09:53
Official
Hello Tibron,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,