OVERALL BAD SERVICE FROM VODACOM

I am highly disgusted with the Vodacom service I received. I got myself a brand new contract phone from my nearest vodacom shop in August 2024. I completely loved my new phone until i didn't. The phone started giving me connectivity issues after 2 months of having the phone so i went to my nearest vodacom shop. At first the vodacom agents advised me to get a new sim so i went ahead and paid for a sim swop and they sent me on my way. After waiting for the confirmation my sim was still not working so i went back the next day and they eventually found out that it was the sim card reader and not the sim. Then i paid for a sim swop again to convert to e sim. I then asked them if i shouldnt just send the faulty device in for repairs and they said they couldn't offer me a loan phone so i was just using the phone as is until i could eventually get another phone to use in the meanwhile. In the co**** of me looking for another phone the phone kept going more and more backwards. At first i couldnt send voicenotes on Whatsapp and then the charger was malfunctioning and then the one day my phone fell and the whole screen was bleeding ink there was no cracks. Which meant that the phone was no longer useable so i sent my brand new Samsung S24 Ultra in for repairs on the 21st of December 2024. Today on the 23rd of January 2025. I come to collect my phone which has already been at the repair center quite a while longer than expected. Only to find that the device they hand me isn't even sealed properly at the back of the phone where the repairs have been done and i had to keep following up with the vodacom agents to let me know what the delay was and that I just wanted to confirm the amount owed because i never received an SMS. Now after waiting a month I have to send this device back again. I would not suggest you ever buy any of your devices from Vodacom. Don't ask for customer care because they don't have any.