JE
Jean E
1 reviews | Active since Jul 2016
02 Dec 2019, 14:50
Overall bad service and systems
It is nearly impossible to get hold of vodacom, hold times in excess of 20 minutes. This indicates generally bad service as a lot of people are phoning in, most likely with issues. Systems that are poor and don't reflect payments, when you log in you get a message that says you are in arrears with R0.00, giving you a bad profile with vodacom, so when it comes time to upgrade to refuse your upgrade.
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Replies (3)
Vodacom's replyOfficial
02 Dec 2019, 15:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2019, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JE
Jean E's updateReviewer Update
04 Dec 2019, 11:12Hmmmm, still awaiting that phone call with great anticipation.
JE
Jean E's update04 Dec 2019, 11:12
Reviewer Update
Hmmmm, still awaiting that phone call with great anticipation.
Vodacom's replyOfficial
11 Dec 2019, 10:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Dec 2019, 10:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team