Overall bad service and misleading consultants

I renewed a contract at Vodacom Vanderbijlpark, next to Hyundai. After two weeks I contacted them to inquire if my order was ready. They informed me that they did not have stock and they can only place an new order for a different color. I then waited another week for the order. When I went to pick up the phone The contract changed. The previous contract I signed said I would pay a certain amount and would receive earphones with the order. I now pay R10 more a month and did not get the earphones. It was not my fault the special was over just because it took them 3 weeks. The consultant then put on the screen protector and damaged it. When I asked what was going on, he said it was due to the packaging. I wanted to buy a new one including a cover for the phone and was informed there are none in stock. Now I have to walk with the damaged protector until they get stock. I dont care about R10 a month or the earphones. Its the bad service after waiting 3 weeks that is unfair towards customers.