1 reviews | Active since Jun 2015
Overall bad service
<p>Hi,</p> <p> </p> <p>I am totally unhappy with the service I am getting regarding the delivery of my new phone.</p> <p>NOT ONLY was I supposed to receive it in last week already but I am STILL WAITING.</p> <p>I tried to call the number below (082111) but was told I need to call back on Monday.</p> <p>I was then told to call ********** which I did and the first time I just got put on hold for 10 minutes before I put down.</p> <p>I called the second time and put on hold AGAIN after the agent asked me for ALL the details that should already be specified on my account for her to “Find my account” and had to wait another 10 minutes as I was put on hold for her to confirm the details I just gave with another department just to find out that the system AUTOMATICALLY closed my order without my consent and I am unable to re-apply for this with the current agent and have to go through the WHOLE process again and wait ANOTHER WEEK for the phone!</p> <p> </p> <p>Hopefully Vodacom's bad service will come back to bite them after I made more people aware of their **** service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Daniel,
Feedback has been provided.
Regards,
Cassandra
Dear Daniel,
Feedback has been provided.
Regards,
Cassandra
Providing feedback by just acknowledging the ticket is not proper feedback. Calling me saying you are sorting out the issue just for me to go into a store every day last week and today and still not able to take out a contract is not feedback. Please provide better training to your staff!
Providing feedback by just acknowledging the ticket is not proper feedback. Calling me saying you are sorting out the issue just for me to go into a store every day last week and today and still not able to take out a contract is not feedback. Please provide better training to your staff!
So one of your agents called me again to resolve this matter where they redid the order with a new number instead of transferring my prepaid vodacom number to the contract. I told them that this is not what I requested and they try to redo it correctly getting the same issue they have been getting the last 2 weeks. Apparently my number is linked to a quote that is not closed yet hence it cannot be used to take out the contract I wanted and this is the issue the agent's have been struggling to resolve for the last 2 weeks and they keep repeating the same process with the same end results! I doubt I can even use my number to swap to another service provider due to it being linked to this quote for a contract. So you guys are really *****ing up! Maybe you guys should give me access to your database so I can come resolve the issue myself!
So one of your agents called me again to resolve this matter where they redid the order with a new number instead of transferring my prepaid vodacom number to the contract. I told them that this is not what I requested and they try to redo it correctly getting the same issue they have been getting the last 2 weeks. Apparently my number is linked to a quote that is not closed yet hence it cannot be used to take out the contract I wanted and this is the issue the agent's have been struggling to resolve for the last 2 weeks and they keep repeating the same process with the same end results! I doubt I can even use my number to swap to another service provider due to it being linked to this quote for a contract. So you guys are really *****ing up! Maybe you guys should give me access to your database so I can come resolve the issue myself!
I also demand some kind of compensation for the trouble you caused me as I am sitting with a broken phone which I am unable to replace for 2 weeks now!
I also demand some kind of compensation for the trouble you caused me as I am sitting with a broken phone which I am unable to replace for 2 weeks now!