Overall Bad Experience

Good day <br> <br> I logged a call on Monday 28 July at 08:20am and i have not received any feedback since.<br> <br> My contract premium is R199 and i have voluntary call limit of R405 and once this limit is used up my phone is softlocked.<br> <br> On 30 June 2015 i received an sms from Vodacom saying that my limit has been reached and that my phone has been softlocked, however on 28 July 2015 my bank account was debited with an amount of R939.44 which is ridiculous. How does my premium of R199 and my call limit of R405 amount to R939.44.<br> <br> I requested that vodacom rectify this and repay the money that was not supposed to be deducted but they logged a call for a audit request. I called Vodacom insistently and not one consultant has feedback for me.<br> <br> I work on a strict budget monthly, i know that my vodacom contract can ONLY ever amount to R604 because of the limit on my contract so by deducting an extra R335.44 you guys have messed up everything.<br> <br> Your call centre told me it will take between 1-14 days for feedback so I have since reversed the debit order and will pay you manually once my account has been fixed.<br> <br> I also need to know what to do to cancel my future debit orders with Vodacom.<br>