Over-Sized Monthly Bill

<p>Query with Vodacom Call Ref: 1- ********** 3302</p> <p>Invoice H2-A6Y2</p> <p> </p> <p>My Vodacom bill was sky high on a particular month (01 June 2016 invoice). This is impossible for me, as I have a particular type of contract, which is set at a certain amount per month. Furthermore I have placed a limit on my monthly amount, to ensure that it never goes over, if it happens my number would be soft-blocked.</p> <p> </p> <p>Firstly, my number were never soft-blocked, so what happened to my “safetly limit”</p> <p>Secondly, I use WiFi at home and at work, so it is impossible for my usage to be that high.</p> <p> </p> <p>This is now more then a month of me waiting for Vodacom to revert as to the status of the investigation. And frankly I am tired of calling and receiving no feedback from Vodacom’s Back Office, who were supposed to investigate my query.</p> <p>I am still awaiting Hlengani to call me back to this day!</p> <p> </p> <p>I was also so happy with Vodacom service, but now, I feel like I am “just another number”.</p>