OVER R80 000 FRAUD ON ACCOUNT!!!
Published by sarah-lee-abrahams on Mar 16, 2017

OVER R80 000 FRAUD ON ACCOUNT!!!

Vodacom has the most shocking customer service I have ever come accross with any company.  I went over seas during the December and January holidays, only to come back to an enormous bill because a fraudulant sim swop was done IN THE CALL CENTER on the 28th December at approximatly 9:30 pm. When I arrived back in South Africa my sim card didnt work. I took it the following day to Vodacom who said it may have been damaged and they did a sim swop for me. I then recieved a bill for over R21 000.

 

I immediatly phoned to enquire what went wrong as i hardly use my phone to even a few hundred rands and got a local sim in the coutry I visited. they they asked for documents which I submitted. The following month I got another account for over R62 000. I have got countless reference numbers and have made over a dozen calls and have sent the documentation 8 times in the last 2 months to no avail. They keep saying they have lost it or it wasnt in the right department. The most recent reference numbers are EC-0BGX-1268O8 1- ********** ********** .

 

This is extremely frustrating and whats worse is all my banking transactions get smsed to the number they stole without me even knowing, I worry that my family might be in danger because of Vodacoms lack of Security.

 

How much longer do I have to wait for this to be solved?


2 months ago
Official business reply:

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team


1 month ago
Official business reply:

As per telephonic discussions,credits processed.

Regards

FM

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