Over R10,000 owed

<p>My Father travelled Internationally over December/January. Vodacom sent him an absolutely ridiculous roaming bill. After querying it with Vodacom, they admitted Fault and said there was roughly R10,400 owed to my father. He said he did not want this as a credit, but rather a refund, as his account has a very low monthly bill and would take ages to get to that 10K number. Vodacom agreed and said he would get a refund within 10-14 days. This has now been months since then and every time he phones, they have no clue what’s going on. He speaks to multiple people and has to re-explain the whole story every time. He is absolutely fuming and on the brink of a heart-attack because of this. He has spoken to at least 15 different people and not one has been competent enough to help him. Absolutely disgusting! No knowledge, no initiative, no care. All of that while they sit with 10K of money that is not lawfully theirs!</p>