AG
Abigail G

1 reviews | Active since Jun 2016

13 Jun 2016, 05:32

Over promise, Under deliver.

<p>First complaint -Ref S3-8WH2E-E0RAL </p> <p>Still not resolved no one has contacted me back , this was in 2015. </p> <p>Current query and might as well be a complaint logged May 2016- I dont have the reference as i have been given a few. I have not heard from Vodacome since the issue has been logged and upon calling the upgrades and customer care department, they either pass the buck and are not able to assist in giving me a reasonable explaination for a fualt i believes to be Vodacome's. </p> <p>I have been promised feedback by the management team and no one has delivered.</p> <p> </p> <p>The worst comstomer service i have ever experienced!! </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2016, 05:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Aug 2016, 11:17
Official

As per the feedback received all issues were resolved with regard to the sim tray.

Regards

Roderique Lategan