Over promise under deliver

Hi,

On 6 May 2019. I called to cancel my contract that had expired in April 2019. I was a little shocked to find out that my 24 month contract does not expire automatically after 24 months. Anyways, that being said, I just accepted that I needed to cancel my contract if I wanted to go into a prepaid option. The call center agent easily convinced me to rather initiate a contract that would give me airtime and 2gb data at a very low monthly cost, and I was told that may month will be the last month I would still be paying my normal old contract rate, and that june will be the new amount. So, thus far, my old contract rate hasn't been direct debited and I've now got a uchoose flexi 125 account, without the perks the agent sold to me. I want to know why I haven't received what was promised. Please listen to the call between myself and the agent and you'll know that what was promised has not been delivered!