Over promise and under deliver.

I recently had my cellphone ****** and went into the Grove store to get a new one. Let me be very clear, the service I received from Malebo has been wonderful and she continues to keep me updated the best she can. My issue is that I upgraded one of my other numbers to receive the Samsung S6 with the Gear S smartphone and watch combo. I was issued with the phone but the watch has been on \Back-order"for the last 4 weeks. I cancelled my insurance two months before my phone was ****** as I went overseas and the French Sim Card would have invalidated the insurance as I was told. I am now paying for two contracts (7 months remaining on my actual contract) and not receiving the benefit of the watch"