Hellopeter
Share Your Experience
EP
Erik P

1 reviews | Active since Nov 2011

19 Nov 2018, 13:18

Over promise and under deliver

After completing my recent upgrade online to a sim only contract I was called by the Vodacom upgrade department to confirm the upgrade and read me the t's & c's. While on the call I asked the consultant that I heard if I take a sim only contract that my minutes, data and SMS's will be doubled to which the consultant requested me to hold while they confirm, the consultant then confirm with me that this will be the case.

Now after multiple calls with Vodacom and being transferred from one department to another for over an hour I'm still nowhere with each department blaming the other...

I would like Vodacom to provide me with the double minutes and data as confirmed over the recorded conversation.

This is the worst level of customer service I have ever experienced.

0
Replies (4)
EP
Erik P's update19 Nov 2018, 13:33
Reviewer Update
I have logged an upgrade dispute with ref ********** 9
Vodacom
Vodacom's reply19 Nov 2018, 14:01
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Nov 2018, 14:32
Official
Dear Erik, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. 
Regards Ashwin Abdurahman Consumer Website Team(SA)    
EP
Erik P's update12 Dec 2018, 16:25
Reviewer Update
Thanks for assisting with the issue! I have since had more issues with Vodacom, post this issue I was contacted and informed that I would be given a 1GB data bundle for the duration of the contract, which has not happened. I've been trying to get it resolved literally spending hours on the phone being transferred from division to another. I also called the call centre in November to cancel an existing data bundle which has also not been done. Can someone PLEASE assist me in sorting this out.