Over promise and under deliver

<p>On the 15 August 2016, I emailed the Vodacom Customer eservice requesting a copy of a previous upgrade contract for cellular number ********** 783. On the same day they rep**** requesting verification information, on the 22 August 2016 I forwarded the required information. Same day a reply notified that it would take 2 weeks to obtain the information from the warehouse but I needed to forward a signed letter and a copy of my Identity document, which was forwarded on the 27 August 2016. A reply was emailed confirming that that it would take 2 weeks to obtain the contract. Two weeks later on the 13 September I emailed enquiring about the contract as the 2 week period passsed. Immediately an agent Elna Letsimo called and emailed to apologise for the delay and confirmed that my enquiry has been escalated to the back office for feedback. The next day I receive a text to request that I should call the Tygervalley branch on ********** 143. I contacted this number and after being pushed from pillar to post by a Colleen, they were unable to assist me. One thing that was really frustrating is that in Colleen's eagerness to assist, she constantly interrupted me and as a result only processed half of the information which in turn resulted in having to repeat myself. I emailed this matter to the customer e-service and again Elna Letsimo called and apologised and advised that she escalated the matter to her senior. Later that day I received another email to confirm what that the enquiry was escalated. A week later on the 21 September 2016 after not hearing from anyone, I emailed the customer eservice again to enquire when my query will be resolved. Later the day a gentlemen called to tell me that my email was received and that it once again has been escalated. </p> <p> </p> <p>Today is the 01 October 2016, and still nothing from Vodacom. I am still waiting for a copy of the contract and not a word from Vodacom.</p> <p> </p> <p>Very dissapointed in Vodacom.</p>