Over promise and under deliver

It has been 10 days that I have been dealing with various Vodacom call agents just to get my itemized billing emailed to me as my phone was broken and I urgently need my recent contacts.<br> The staff don't seem to know what is going on as it is a different excuse each time I speak to a different person. <br> So 10 days late I still have received nothing and now I am ****ed off. DO NOT PROMISE THINGS THAT YOU CANNOT DELIVER.<br> I call customer care and I explain my problem to the call agent and give details again - the lady says to please hold while she follows up. After 22minutes she picks up my call again and answers: \Vodacom customer care how may I assist.\" Like for goodness sake - obviously forgot that she had me on the line waiting.<br> I tell her she was just speaking to me and she says \"Oh\" - I am then cut off and sent to the customer service survey - of which I rated **********ly and still no feedback.<br> 3 February<br> I am still waiting. I am livid and regret choosing this service provider. I will be making a move to a different company asap.<br> Can I get the request processed or is this too difficult for \"The best network in SA\" to manage."