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Bazil B
1 reviews | Active since Dec 2017
19 Dec 2017, 13:09
OVER PAYMENT
On the 10 November 2017 I overpaid on my Vodacom account after calculations it came to R1909.72 (ref: 1- ********** ********** ) I made 24 calls to Vodacom every time they tell me to give them 24 hours, they acknowledge the over payment. Then they change to a new tactic proof of payment, this I sent twice I am in sales and I cannot believe Vodacom is in business with such poor customer service. This is the worst customer service I ever experience.
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Replies (2)
Vodacom's replyOfficial
19 Dec 2017, 14:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2017, 14:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2017, 10:42Good day Bazil Bottman,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply20 Dec 2017, 10:42
Official
Good day Bazil Bottman,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,