Over Payment

On the 4th of April I made payment to Vodacom of R5000.00 by mistake when I was suppose to pay them an amount of R500.00. I registered Vodacom as a beneficiary to be able to make these payments.When I too up my contract at Protea Glen Mall, the person there did not register a debit order.I have been paying Vodacom via Standard Bank with this method since 2013 November.<br> <br> On Tuesday the 7th I called to request a reversal of R4500.00 and I spoke various people who don't know their work and wondered why are they still working there.One of them made me to hold for more than 30min driving from CBD to Florida Unisa branch. I was ultimately told by the 5th one that they are offline and promised to call me back as soon as they are online to escalate the request to finance. She never did.<br> <br> I called again on Wednesday and was assisted by a lady who confirmed to logging in the request and said I will receive an sms confirming the request.I never did till now as I am writing this to you. R4500.00 is a lot of money and I am running short of paying my other depts.It sems that Vodacom just don't care about what I am going through.I am phoned for not have made payments.Thata why we leave them.