tN
trevor N
1 reviews | Active since Sept 2009
28 Jun 2017, 08:39
over paying
<p>on the last invoice that was due on the 30/6/17 the amount was R 1 154. However the deducted amount on the 27/6/17 was R 1516. WHY????</p> <p> </p> <p>Calld the call center and have been holding for over 10 min. so I typed out this complaint.</p> <p> </p> <p>Vodacom why is the call center so dame pathetic???</p> <p>Why do yo over charge???</p> <p> </p> <p>Do you even know what customer service is????</p> <p> </p> <p> </p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jun 2017, 10:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jun 2017, 10:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jun 2017, 15:36Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2017, 15:36
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
tN
trevor N's updateReviewer Update
27 Jul 2017, 14:33Unfortunatly vodacom does not houner their word.
I was told the R 100 for returned debit order would be reversed. This did not hapen, nore dit the reallocation of the roming fees.
tN
trevor N's update27 Jul 2017, 14:33
Reviewer Update
Unfortunatly vodacom does not houner their word.
I was told the R 100 for returned debit order would be reversed. This did not hapen, nore dit the reallocation of the roming fees.