OVER IT!!

20 days after logging a ticket, countless follow up calls, 5 days after submitting my Hello Peter review...and STILL NO UPDATE or any closer to having the issue resolved or receiving my money back. Is this honestly how Vodacom value their loyal customers. Sad reality though, if you go through Hello Peter there are hundreds, in fact I am sure of thousands of complaints from unhappy loyal customers, and Vodacom doesn't seem to care, and that as the consumer we actually have no say, because Vodacom do as they please and never resolve the actual issues? What is the point of the survey after the calls? I completed it yesterday with 0 ratings of complete dissatisfaction, and being in the service industry if that was a customer feedback in our call centre, it was be flagged to get immediate attention.