AS
Alison S
1 reviews | Active since Jun 2016
14 Dec 2016, 19:40
Over it!
<p>This is now not the first, but the second time this year that I have fallen victim to Vodacom's incompetence! Day 11 and I am STILL not registered on the network after trying to do a sim swap. I was offline for over a month earlier this year and decided after a 6 month breathing period to go back onto a contract and give them a second chance. Silly me... so I have given up trying to do the sim swap and I am not trying to cancel my contract...do not touch VODACOM with a barge pole. Their new 3D system is shocking...if technicians in our own country aren't able to assist, and we need to deal with 'expert technicians' in India (who are also unable to help) ...then you know...</p>
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Replies (2)
Vodacom's replyOfficial
15 Dec 2016, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2016, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
AS
Alison S's updateReviewer Update
17 Dec 2016, 08:56So...the plot thickens, Vodacom did indeed contact me the morning after my post BUT have not contacted me again despite having said they'd call back in '5 minutes'...it's been 36 hours...so not only are they unable to do a simple sim swap ( today is day 14 without connectivity) but apparently they can't tell the time either...or is their network down, like mine?
AS
Alison S's update17 Dec 2016, 08:56
Reviewer Update
So...the plot thickens, Vodacom did indeed contact me the morning after my post BUT have not contacted me again despite having said they'd call back in '5 minutes'...it's been 36 hours...so not only are they unable to do a simple sim swap ( today is day 14 without connectivity) but apparently they can't tell the time either...or is their network down, like mine?