OVER DEBITING & CANNOT PROVIDE ANSWERS!!

<p>I recently took out a upgrade for my wife, it was for a deal advertised on their brochure for May.</p> <p>It was the LG V20 on smart S, for R 499 per month, in store the sales consultant told me if I add on R 50 more I can get the Smart M Package ( 400 mins, 400 sms's and 750meg of Data), I agreed. I then made this contract a top up so that once the above mentioned mins, sms's and data depletes my wife can buy airtime vouchers to top up and the debit order will not exceed the amount of R 573. The sales consultant asked me about insurance and I advised him that I would be including this into our household insurance.</p> <p> </p> <p>For the first month, the debit order went of as per normal, however in June the bill came to R 573 ex.VAT. Which mean't the debit order was R 653 +. When invoices were compared there is a additional handset Charge.</p> <p> </p> <p>When we contacted the call centre, we are told by Sibusiso that it is for Insurance and that he cannot assist us, we would need to go instore. I suspected that It was noT insurance so I decided to go into the store with my invoices. On the 30th of June (Friday) I left work early and went to the Eastgate mall branch (as this is were I took the upgrade from). 2 Different Sales consultants gave me different reasons as to why there has been an increase, to avoid an arguement I requested that the contract that I signed be presented. Once presented I requested the sales consultants to show me in my contract that I signed where these charges reflect and none of them can say anything beside they will contact the head office and get it sorted as these charges are unfounded.</p> <p> </p> <p>I have been awaiting feedback and left several messages for the gentleman who assisted me to call me back and no one has contacted me.</p> <p>Now we get an SMS that handset insurance has been activated! I said no to this!</p> <p>Vodacom has taken more then I signed for without my permission and that is theft!</p> <p>Furthermore to resolve a mistake that Vodacom has made is now costing me more time and money to run around to the stores and contact your offices and no one can help me but these charges are being added.</p> <p> </p> <p>I have never experienced such poor customer service from a service provider before. Whether I call or go in store no one can resolve this query but Vodacom can take money that is not theirs.</p> <p> </p> <p>If this query is NOT resolved this week, this is evidence of breach of contract and therefore null in void,</p> <p>i will come through and drop the phone and sim at the store and that will be the end of it. I do not have time to chase after vodacom, which is now costing me more.</p> <p>Vodacom is *****ing from their customers, and on top of everything such pathetic customer service and sales ethics.</p> <p> </p>