1 reviews | Active since Jun 2017

02 Aug 2017, 08:27

Over Debited Yet again

<p>After being double debited two months ago. I find vodacom sticking their hands into my bank account yet again. Please could someone from vodacom call me resolve this as i get no joy calling customer care. No one knows what is going on they transfer you to the wrong department. And oh i apologies then you get transfered to the wrong department again.I have a job i cannot be on the phone the whole day.</p> <p>The easiest would be for my contract to be s****ped the data side and i will gladly pay for the device. So i can move to another provider. As vodacom keeps dropping the ball i am very unhappy. And will never use vodacom again. Cant wait till this contract is up and then i am free from incompitance.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2017, 09:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team