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Steven B

1 reviews | Active since Sept 2011

03 Nov 2020, 10:09

Over debited my contract installment

I went through all the trouble of filling out forms and providing documentation to take out a contract for two Samsung Active 2 smart watches. My account was supposed to be debited monthly over the contract term. However Vodacom saw fit to deduct the entire cost of the watches from me on the first debit order month leaving me short to meet my other debit order commitments. This was despite logging a incident with them when I noticed that the statement they sent me was incorrect and they had the entire cost of the watch as a deduction. It is absolutely disgusting that they don't even apologies but rather expect me to go in to my bank and tell them to reverse the debit order. Imagine that they expect me to fix their stuff up. I will never ever do business with Vodacom again.

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Replies (2)
Vodacom
Vodacom's reply03 Nov 2020, 11:45
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SB
Steven B's update03 Nov 2020, 12:10
Reviewer Update
Its not a query its a complaint if they were going to assist with the query they would have done it when the initial incident was logged. The fact is they have deducted the full cost of the product when it was supposed to be on a contract and paid over a period. As far as I am concerned Vodacom has failed to comply with the contract and I don't want anymore dealings with them and based on the fact they have failed to uphold the terms of the contract I expect that the contract is now cancelled and our dealings are at an end.